There can be a number of reasons for this. Before requesting a withdrawal, make sure that:
- you have completed any wagering requirement;
- the funds you are trying to withdraw are on your cash balance, not your bonus balance;
- you have not met your withdrawal limit.
You can also try basic troubleshooting, such as:
- using Google Chrome’s latest version;
- clearing your browser’s cache and cookies;
- trying a different device;
- ensuring there is no pop-up blocker enabled on your browser;
- waiting about an hour and try again.
If you are still not able to proceed with your withdrawal request, please contact Customer Support providing a screenshot of any error messages and an explanation of the situation. You may also be advised to try an alternative payment method.